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Salesforce Certification Training:

Salesforce Certification Training course will help you pass the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder (DEV 401) Exam. Concepts on Force.com Platform, AppExchange, SFDC Security Model, Service Cloud, Sales Cloud, Lightning App Builder, Salesforce Reports & Dashboard can be mastered in this Salesforce Training course.

Introduction to Cloud Computing and SFDC
Learning Objectives: Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community, and Hybrid Cloud models. You will also get an introduction to SFDC and its architecture.
Topics:
  • What is Cloud Computing
  • Service and Deployment models in the Cloud
  • Market situation
  • Cloud Ownership
  • Introduction to SF1 and Force.com Platform
  • Declarative & Programmatic Options in Force.com
  • Meta-data Driven Architecture
  • Multi-tenant Architecture
  • Business and IT benefits
  • Use of SF1
Building Blocks of Force.com Platform
Learning Objectives: Learn to build a custom app on Force.com platform, different licenses in SFDC.
Topics:
  • Sign-up for a Free Environment / Org
  • Adding company logo
  • Benefits of System overview
  • Salesforce Key Building Blocks
  • Editions and Different Environments Available
  • MVC Pattern
  • Student App
  • Student App Master Basic Data Model
  • Student Master and Marks/Grades
  • Student Master Basic Security Model
  • Student Master Reports
  • Student Master Application Scope
SFDC Data model, Objects, Relationships and Fields
Learning Objectives: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explains the implications of deleting fields.
Topics:
  • Create Custom Objects and understand various properties in the Object definition section
  • Customize standard objects
  • Field and Data Types
  • Custom Field Prosperities
  • Field Dependencies
  • Types of Relationship Fields
  • Search Layouts
SFDC Security Model and Its Features
Learning Objectives: Understand different levels - Org-level, Object level, Record level, Org-level - Profile and Permission sets Login hours, network level and Object Level - Profile and Permission sets.
Topics:
  • Security Model Mind Map
  • System Level or Org Level Security
  • User Administration and Troubleshooting
  • Permission Sets
  • Profile and Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours
  • Session settings
  • Activations
  • Page layout assignment
  • Tab setting
  • Field level security
Hands-on:
  • Permission Set
  • Profile
  • Security
SFDC Security Model Object, Record and Field Level Features
Learning Objectives: Learn organization wide defaults, Role, and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons.
Topics:
  • Security Model Mind Map
  • Record Level and Object Level
  • Organization wide defaults
  • Organization wide defaults – Student App
  • Role and Role Hierarchy
  • Criteria Based Sharing
  • Different ways to gain Record Level Access
  • Public Group
  • Queue
  • Public group Vs Queue
Business Logic
Learning Objectives: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules.
Topics:
  • Business Logic Mind Map
  • Different Options to Implement Business Logic
  • Functions
  • Formula
  • Validation Rules
  • Rollup Summary Fields
  • Record Types and Page Layouts
Business Process Automation
Learning Objectives: This module will help you in learning Capabilities and use cases for the approval process and gives you an introduction to Lightning Process builder.
Topics:
  • Business Process Automation
  • Business Requirements – Workflow Rules
  • Workflow - Actions (Time When Action Takes Place)
  • Workflow – Actions
  • Workflow – Considerations
  • Approvals – Introduction
  • Approvals - How to Create A Process
  • Approvals - Actions
  • Approvals - How and What Can Approvers Do
Introduction to Sales Cloud
Learning Objectives: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management.
Topics:
  • Sales Cloud
  • Sales Process
  • Sales Productivity Features
  • Lead Management
  • Lead auto response
  • Lead assignment
  • Web to lead
  • Accounts and Contacts Management
  • Opportunities
  • Campaign Management
  • Price Book, Products, Price Book Entries
Introduction to Service Cloud
Learning Objectives: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge.
Topics:
  • Service Cloud
  • Case Management
  • Typical Service and Support Process
  • Automation - Web2Case and Auto-Response
  • Automation - Email2Case
  • Automation - Assignment Rules
  • Automation - Escalation Rules
  • Email Templates in Case Management
  • Channels
  • Case Resolution – Solutions
  • Case Resolution Using Knowledge
  • Communities Basics
  • Communities Setup and Administration
  • Communities – Ideas and Answers
Hands-on:
  • Capture cases from website and email
  • Customize case process, Solutions, Communities and Salesforce Knowledge
Data Handling and Processing
Learning Objectives: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data.
Topics:
  • Data Handling and Processing Overview
  • Exporting data and Regular Backup
  • External ID and Unique Fields
  • Import
  • Install Apex Data loader
  • Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
  • Transfer record ownership
Hands-on:
  • Data Handling and Processing
  • Exporting data and Regular Backup
  • Install Apex Data loader
  • Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
  • Transfer record ownership
Reports and Dashboards
Learning Objectives: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards.
Topics:
  • Execute a report with and without modifications
  • Create a tabular report, summary and matrix report
  • Report and Security
  • Report Builder and Standard Reports Available
  • Add a chart and a few other features like highlighting
  • Create a custom report type and store in a folder
  • User filters in reports
  • Create a dashboard
  • Bucket field
  • Tabular Report significance
  • Summary report significance
  • Matrix report significance
  • Joined report significance
  • Dynamic dashboard
Hands-on:
  • Execute a report with and without modifications
  • Create a tabular report, summary and matrix report
  • Add a chart and a few other features like highlighting
  • Create a custom report type and store in a folder
  • User filters in reports
  • Create a dashboard
Salesforce 1, Lightning App Builder, Salesforce A, Outlook
Learning Objectives: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook.
Topics:
  • Customizable parts of the SF1 app
  • Security and customizable settings
  • Navigation menu
  • Compact layouts and Mobile cards
  • Basic admin activities on Salesforce A
  • Outlook and SF synch up
Hands-on:
  • Customizable parts of the SF1 app
  • Security and customizable settings
  • Navigation menu
  • Compact layouts and Mobile cards
  • Basic admin activities on Salesforce A
  • Outlook and SF synch up
Activity Management, AppExchange, Content and Folder Management
Learning Objectives: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management.
Topics:
  • Activity management - Tasks, Events, and Open activities
  • Creating and tracking tasks and events
  • Folders and Document templates
  • AppExchange
Hands-on:
  • Activity management - Tasks, Events, and Open activities
  • Creating and tracking tasks and events
  • Folders and Document templates
  • AppExchange
Chatter, Global Action and Publisher Layout
Learning Objectives: Know about the Global action and publisher layouts and the features of Chatter in this module.
Topics:
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
Hands-on:
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
Salesforce Mobile
Learning Objectives: Learn about the Salesforce mobile apps.
Topics:
  • Salesforce1
  • SalesforceA
  • Salesforce1 Vs SalesforceA
Hands-on:
  • Salesforce1
  • SalesforceA
Deployment
Learning Objectives: In this module, you will learn deployment process in Salesforce environment.
Topics:
  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
Hands-on:
  • Implement deployment steps
Application Cycle
Learning Objectives: Get an overview of the application cycle of a Salesforce project.
Topics:
  • Milestones
  • Sandboxes
  • Change Sets
  • Packages
Hands-on:
  • Create change sets and packages
Lightning in Salesforce
Learning Objectives: In this module, you will get an introduction to Salesforce Lightning.
Topics:
  • Lightning Components
  • Lightning Component Capabilities
  • Lightning Components vs. Visualforce
Hands-on:
  • Work on lightning experience
Buttons and Link Management
Learning Objectives: Learn how to work on buttons and links.
Topics:
  • Creating Custom Buttons
  • Creating Custom Links
  • Creating Records with Actions
  • Global Action
  • Object Specific Action
Hands-on:
  • Create Salesforce button and links
App Exchange
Learning Objectives: In this module, you will get to know about AppExchange.
Topics:
  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant
Hands-on:
  • Work in AppExhange

Salesforce Course Description:

About The Salesforce Admin 201 and App Builder Course
Edureka's Salesforce Certification Online Training will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 & App Builder Certification)
Note: We do provide Self Paced content related to:
1. Introduction to Apex Programming
2. Introduction to VisualForce
3. VisualForce & Apex
What are the objectives of our Salesforce Training?
After completing this course, students will be able to:
  • Differentiate the building blocks of Salesforce
  • Understand the Data model
  • Understand the Security model
  • Define Business process automation options
  • Master Sales Cloud and Service Cloud modules
  • Explain Reports and Dashboard
  • Describe Salesforce1, SalesforceA, Chatter and Social features
  • Explain various integration options like SOAP, REST APIs
Who should go for this Salesforce Certification Training?
This Salesforce Certification training at edureka is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are:
  • Siebel and other CRM products professionals
  • Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform
  • Functional consultants who are looking to switch to salesforce
  • Freshers who are looking to get a jump start to their careers in Cloud computing
  • Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform
This Salesforce Certification training at edureka is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are: Siebel and other CRM products professionals Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform Functional consultants who are looking to switch to salesforce Freshers who are looking to get a jump start to their careers in Cloud computing Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform

Salesforce Certification training at edureka does not require any specific pre-requisites. But any working knowledge as an administrator or a developer or a functional consultant will be handy.

Course Content

Time: 10 weeks

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$777.00
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